Frequently Asked Questions

Immediately stop the source of water if possible and contact Well Home Solutions for 24/7 emergency service. Avoid contact with the water, which could be contaminated.

We offer rapid response services within hours of your call, ensuring our team is on-site as quickly as possible to mitigate damage.

Common signs include a musty odor, visible mold growth, water stains on walls or ceilings, and ongoing respiratory issues among residents.

Yes, we assist with the documentation and claims process to ensure you receive appropriate coverage from your insurance company.

Our process includes a thorough assessment, water removal (if needed), soot and debris cleaning, sanitization, and restoration of damaged structures and items.

The timeline can vary from a few weeks to several months, depending on the extent of the damage and the speed of insurance processing.

Absolutely, we use environmentally safe products and methods to ensure the health and safety of all household members, including pets.

Ensure the safety of all occupants, document the damage for insurance claims, and contact Well Mitigation for emergency mitigation services.

We identify the root cause of the damage, make necessary repairs, and provide recommendations for waterproofing and moisture control.

Our expert installation ensures maximum efficiency and energy savings, coupled with professional advice on optimal placement and maintenance.

Yes, we specialize in flood damage restoration, including water removal, drying, sanitization, and repairs to prevent mold and structural issues.

If you notice extensive mold growth, health reactions, or if the affected area is large, it's crucial to get professional remediation to ensure complete removal.

Generally, sudden and accidental water damage, like burst pipes or storm breaches, is covered, but gradual damage and flooding often are not. All policies are different, so to be sure, we really recommend you speak with your insurance company or agent. 

We assist throughout the claims process, providing necessary documentation, estimates, and direct communication with insurance adjusters.

Implementing storm shutters, reinforcing garage doors, and ensuring proper roof attachments are key measures to enhance your home’s resilience.

Our team is certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and adheres to the highest industry standards.

We also have a passion for customer service, so we are also proud to be accredited by the Better Business Bureau (BBB).

Regular inspections every 6-12 months are recommended, especially in areas prone to moisture, like basements, bathrooms, and kitchens.

We provide 24/7 emergency response for fire damage, including board-up services, structural stabilization, and immediate cleanup.

While we do not provide housing directly, we can assist in coordinating temporary housing solutions while your home is being restored.

We use high-quality materials and skilled technicians to perform durable repairs and temporary tarping that withstands weather impacts.